Feature Comparison

Dell offers reliable support enabled by industry leading technology for your hardware repair and replacement requirements. It comes in three types- basic hardware service, premium support, and premium support plus respectively. The key differentiators are below

For Consumer products maximum term extension will be up to 4 Years.*

Premium Support

Under Premium Support plan, you can avail 24×7 phone access to experts and onsite support. You can skip the hassle of long tiresome phone calls with proactive issue detection feature which automatically detects hardware and software issues and proactively alerts you with system alerts and by email when they occur. Additionally, it also features international support option with which support assistance travels with you

Why Choose Dell Premium Support


Priority access to Dell support experts.


Support with common software issue any time of the day.


SupportAssist automatically finds and fixes issues to keep you productive.


Get support anywhere, anytime, even when you are traveling.


You can contact us by phone or online anytime – we even visit your home if your issue cannot be resolved remotely.

All of the Support, None of the Hassles


Proactively Alerts Dell and You


A Single Source for Hardware and Software Issues


International Warranty


24×7 Support


Help & Simple Steps That Show You How To Use Your New Pc

Premium Support Plus

Predictive Issue Detection

Proactively Alerts Dell While Notifying You*


Predict Problems Before They Start


Accidental Damage Service


International Warranty


Removal Of Virus & Malware*


24×7 Support


Accidental Damage Service

Drops, Spills, and Power Surges,
Accidents Happen – You’re Covered!


Peace Of Mind
Enhanced Coverage For Accidents From A Company You Trust


Get Back To Business Quickly And Efficiently


Reduce Out-Of-Pocket Expenses For Unexpected Repairs

Technical Support

Basic Support Inspiron – Laptop and Desktops (SUN to Sat: 9a.m. to 6p.m.)
1800-425-0088 (Toll Free)/080-2510-7901 (Landline)

Premium Support Inspiron – Laptop and Desktops
(24×7) 1800-425-2073

Basic Support XPS, Alienware – Laptop and Desktops
1800-425-2066 (Toll Free)/080-2510-8066 (Landline)

Basic Support Vostro (Mon to Fri: 9a.m. to 6p.m.)
1800-425-8045 (Toll Free)/080-2510-8037 (Landline)

Pro Support Vostro (24×7) 1800-425-2069

For WhatsApp Technical Support, scan the QR code or WhatsApp message +91 9108883355

* Important Information
Onsite service is determined by technician and cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by warranty and not resolved remotely, technician or part will be dispatched, usually in 1 or 2 business days following completion of remote diagnosis. Availability and terms vary by country and by product. For complete details see Dell.com/servicecontracts.



What is the turnaround time to get warranty updated on Dell’s database?

Warranty upgrade/extension will reflect on Dell website within 7 business days of payment receipt

What are the ways that one can make payments?

Customers can pay using UPI, NEFT & credit/debit cards Dell.

How will one get to know whether the warranty is upgraded/extended?

Customer can track your system warranty status in our support page at our official site www.dell.co.in

Can I get GST benefit on the additional warranty purchased?

Yes, our representative can help you with the same

Will I get any hard copy/certificate of the extended warranty?

No, there won’t be any certificate issued but the warranty shall be reflecting in the dell website. It can be checked by putting in the service tag under support & clicking on “view warranty details”